Rally
NC Minnesota
We went all wireless a couple months ago. Had to change service providers, so had to change email address also. Never dawned on me that my "subscription" to office 365 couldn't get in touch with me before billing me for this years subscription, so my subscription, and all my office 365 timed out! That's an oops when I need to write beaver bids, but really rarely use it otherwise. So yesterday, had to do all the renewal stuff and tried to download it again, notice the tried part of that. Even left it on the downloading box all night, and much to my surprise, it was still there this morning??? I'm the luddite part of the title, and about 3 hours later, 2000 clicks, and a lot of words my mother thought I'd ever even know, I got in touch with a brilliant young lady (Anuj) at Microsoft India, who only took about 45 minutes to figure it out. We did that thing where she gets to run my puter remotely. I'm sure watching me do the two finger pecking while entering stuff on my end was quite amusing to her, but she never let on. She was quite impressive just watching her work on my screen. I could hear her talking to someone at one point, a supervisor I assumed, who was not aware of a glitch in the Office 365 program, but insisted she run a different course. I heard her reply to him something about the glitch and using a level two something to eliminate it, which she did promptly. Download took just a couple minutes, then she went through and explained, to the luddite on the other end, what the problem was. I still don't understand it, but told her I was better informed now. LOL I could barely keep track of the cursor as she worked. She just broke it down program by program and fixed everything the old email was attached to and could cause problems later. For all the talk about the younger generation that some of us older folks do, I was pretty impressed. They just have a different skill set. Don't believe it? Just give your 4 year old grandchild your laptop and sit and learn. While just waiting on the programs to download, I had to ask how long she had been working for Microsoft? She replied one year!!! She said they trained their employees well. Bravo Bill Gates.