I have been very satiesfied with my Rcbs equipment and the service they offered, not so this time.
My Chargemaster failed, the keypad went mad, pushing the 1 and get an 2. The left column with 1-4-7 and the point, didnt work. The others worked as they should and loads not containing any of these, was delivered correctly. Okay, i sent an e- mail to Rcbs, my unit is more than five years old, so i did not expect any warranty, but asked for a possible repair or spareparts to buy. The reply was kind enough, but in short telling that, if my unit was more than one year old, there was no warranty(fair enough), and they offered no repair and no spareparts, since they did not make the unit themselves! Well, it is green and their brand name are on it, so I tought that it should be their problem, no matter where it is produced. We did not agree on that one, and the only advice from Rcbs, buy a new one. In my country , that would cost about 600 dollars.
I searched the internet to see if anyone had succeded repairing such a unit. What I found did make me wondering, the oldest post i read, was from 2006 and the newest , from 2014.I did not read them all , there was a lot. In all the posts I read, the only fault mentioned, was problems with the keypad ! So close to ten years and still struggling with the same problem. Thats not impressive, and I told them so! In 2006, they seemed to replace units no more than five years old, then there was asked for 40 dollars, then it seemed to be no older than two years, then the fee was raised to 200 dollars and today it is not older than one year and they do not offer any discount on a new one.
So, the good news! I could not find any post about repairing such a unit,but one poster reported problems with static electricity. That said, I have had some minor problems, with some flakepowders sticking to the powdertube and sometimes a couple would stick to the pan. I used a patch moistened with antistatic fluid, washed the whole unit, disconnected the scale, wich seemed to work properly, I broke the seal and opened the dispenser(Nothing to lose) I was careful not to disconnect the cables inside, just used the patch where i could reach. By the way, inside is a small motor and a card, should not be a big deal to bring up some spareparts! After reasembling the dispenser, connecting the scale, I started the unit, pushed the 1 button and..... got 1 !! Everything worked as it should, and has done so since. Tought you should know, this is an easy fix to try, if you get problems with keypad on your Chargemaster, and it does not make anything worse.
I sent an e-Mail to Rcbs about this, they did not bother to answer, I might be on their ignorelist !
PS. I know my english writing is not good, be patient!.
My Chargemaster failed, the keypad went mad, pushing the 1 and get an 2. The left column with 1-4-7 and the point, didnt work. The others worked as they should and loads not containing any of these, was delivered correctly. Okay, i sent an e- mail to Rcbs, my unit is more than five years old, so i did not expect any warranty, but asked for a possible repair or spareparts to buy. The reply was kind enough, but in short telling that, if my unit was more than one year old, there was no warranty(fair enough), and they offered no repair and no spareparts, since they did not make the unit themselves! Well, it is green and their brand name are on it, so I tought that it should be their problem, no matter where it is produced. We did not agree on that one, and the only advice from Rcbs, buy a new one. In my country , that would cost about 600 dollars.
I searched the internet to see if anyone had succeded repairing such a unit. What I found did make me wondering, the oldest post i read, was from 2006 and the newest , from 2014.I did not read them all , there was a lot. In all the posts I read, the only fault mentioned, was problems with the keypad ! So close to ten years and still struggling with the same problem. Thats not impressive, and I told them so! In 2006, they seemed to replace units no more than five years old, then there was asked for 40 dollars, then it seemed to be no older than two years, then the fee was raised to 200 dollars and today it is not older than one year and they do not offer any discount on a new one.
So, the good news! I could not find any post about repairing such a unit,but one poster reported problems with static electricity. That said, I have had some minor problems, with some flakepowders sticking to the powdertube and sometimes a couple would stick to the pan. I used a patch moistened with antistatic fluid, washed the whole unit, disconnected the scale, wich seemed to work properly, I broke the seal and opened the dispenser(Nothing to lose) I was careful not to disconnect the cables inside, just used the patch where i could reach. By the way, inside is a small motor and a card, should not be a big deal to bring up some spareparts! After reasembling the dispenser, connecting the scale, I started the unit, pushed the 1 button and..... got 1 !! Everything worked as it should, and has done so since. Tought you should know, this is an easy fix to try, if you get problems with keypad on your Chargemaster, and it does not make anything worse.
I sent an e-Mail to Rcbs about this, they did not bother to answer, I might be on their ignorelist !
PS. I know my english writing is not good, be patient!.
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